Ragnaro Casino Privacy Policy

At Ragnaro Casino, we are committed to protecting your personal data and respecting your privacy rights. This privacy policy explains how we collect, use, store, and protect your information when you use our online casino services at ragnaro.com. We operate under the highest standards of data protection and comply with all applicable privacy laws including GDPR.

Information We Collect

We collect various types of personal information to provide you with our casino services and ensure a safe gaming environment. When you register at Ragnaro Casino, we gather essential details to verify your identity and maintain account security.

Registration Data

• We collect your full name, email address, and date of birth
• We require your residential address for verification purposes
• We gather phone numbers for account security and customer support
• We store identity documents provided during KYC verification

Gaming and Transaction Information

At Ragnaro Casino, we track your gaming activity to enhance your experience and ensure responsible gambling practices. Our systems automatically record game sessions, bet amounts, wins and losses, and bonus usage to maintain accurate account records.

• We monitor deposit and withdrawal transactions for security
• We record payment method details (last 4 digits only)
• We track cryptocurrency wallet addresses for crypto transactions
• We log your gaming preferences and favorite games

How We Use Your Information

We use your personal data exclusively for legitimate business purposes related to providing our Ragnaro Casino services. Your information helps us deliver personalized gaming experiences while maintaining the highest security standards.

Account Management

At Ragnaro Casino, we utilize your data to manage your player account effectively. This includes processing registrations, verifying your identity for compliance with our Curaçao license OGL/2023/105/0084, and maintaining accurate records of your gaming activity.

Customer Support

• We use your contact information to respond to inquiries via live chat and email
• We access your account history to resolve technical issues
• We maintain support conversation records for quality assurance
• We provide multilingual support in all 14 languages we offer

Data Sharing and Third Parties

Ragnaro Casino does not sell or rent your personal information to third parties. We only share your data with trusted partners who help us operate our casino services securely and in compliance with regulatory requirements.

Essential Service Providers

We share limited information with payment processors to handle deposits and withdrawals through methods like iDEAL, Revolut, and cryptocurrency transactions. At Ragnaro Casino, we ensure all our partners maintain strict confidentiality and security standards.

• We work with game providers like Pragmatic Play and NetEnt for game functionality
• We share data with Evolution Gaming and Pragmatic Play Live for live dealer games
• We use secure servers operated by licensed hosting providers
• We employ identity verification services for KYC compliance

Data Security Measures

At Ragnaro Casino, we implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our security infrastructure includes advanced encryption, secure servers, and regular security audits.

Technical Safeguards

• We use SSL encryption to protect data transmission
• We store sensitive information in encrypted databases
• We employ firewall protection and intrusion detection systems
• We conduct regular security assessments and updates

Your Privacy Rights

Under GDPR and other applicable privacy laws, you have specific rights regarding your personal data. We respect these rights and provide easy mechanisms for you to exercise them through our customer support team at support@ragnaro.com.

Access and Control

You can request access to all personal information we hold about you at Ragnaro Casino. We will provide a comprehensive overview of your data within 30 days of your request, including details about how we use and store your information.

• We allow you to update your account information at any time
• We provide options to delete your account and associated data
• We offer data portability to transfer your information
• We respect your right to withdraw consent for data processing

Cookies and Tracking

Ragnaro Casino uses cookies and similar tracking technologies to improve your browsing experience and provide personalized services. These technologies help us understand how you interact with our platform and optimize our games and features accordingly.

Types of Cookies We Use

• We use essential cookies for basic website functionality
• We employ performance cookies to analyze site usage
• We utilize preference cookies to remember your settings
• We implement security cookies to protect against fraud

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy. At Ragnaro Casino, we follow specific retention schedules based on legal requirements and business needs.

Account information is kept while your Ragnaro Casino account remains active and for a minimum of 5 years after closure as required by our Curaçao gaming license. Transaction records are maintained for 7 years to comply with anti-money laundering regulations.

Contact Information

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact our data protection team. We are committed to addressing your concerns promptly and transparently.

• Email us at support@ragnaro.com for privacy-related inquiries
• Use our 24/7 live chat for immediate assistance
• Contact our VIP managers for personalized data protection support
• Write to us at our registered address under Ragnarok Corporation N.V.

This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or prominent notices on our website. By continuing to use Ragnaro Casino services, you acknowledge that you have read and understood this privacy policy.